Privacy Policy

1. Who We Are

Data controller: QuanAn, No. 162, Bo'ai 2nd Road, Zuoying District, Kaohsiung City 813, Taiwan. We operate a residential plumbing call-out service. This website is used for service information and booking enquiries only.

2. What Information We Collect

We collect personal information only when it is provided to us directly:

• Contact form submissions: name, email address, phone number (optional), message content.
• Telephone bookings: name and phone number noted for scheduling.
• Usage data: if analytics cookies are accepted, aggregated data on page visits may be collected via third-party analytics tools.

We do not collect payment card information through this website. Payments are handled in person at time of service.

3. Legal Basis for Processing

Under Taiwan's Personal Data Protection Act (個人資料保護法, PDPA) and applicable data protection principles, we process personal data on the following bases:

• Contract performance: processing necessary to schedule and deliver our plumbing services.
• Legitimate interest: responding to enquiries and improving our service.
• Consent: analytics and marketing cookies, where you have accepted them.

4. How We Use Your Information

• To respond to booking enquiries and confirm appointments.
• To follow up on service visits where necessary.
• To improve our website and service offering using aggregated, anonymised analytics data.
• To comply with legal obligations under Taiwan law.

We do not use personal data for automated decision-making or profiling. We do not send marketing emails without explicit consent.

5. Data Sharing

We do not sell or rent personal data. We may share limited data with:

• Analytics providers (e.g. Google Analytics) where you have consented to analytics cookies — data is anonymised before processing.
• Scheduling tools used internally to manage bookings — access is restricted to QuanAn staff.
• Legal authorities if required by law.

6. Data Retention

Contact form submissions and booking records are retained for up to 24 months from the date of the last service interaction, after which they are deleted. Analytics data follows the retention policy of the relevant third-party provider. You may request earlier deletion by contacting us.

7. Data Protection Measures

Personal data submitted via this website is transmitted over HTTPS. Access to contact form data is restricted to authorised QuanAn staff. We review data handling practices periodically. In the event of a data breach that poses a risk to individuals, we will notify affected parties as required by Taiwan's PDPA and report to the relevant authority where appropriate.

8. Cookies

We use essential cookies to keep the site functioning and optional analytics and preference cookies where you consent. Full details are in our Cookie Policy. You can manage your preferences at any time through that page.

9. Your Rights

Under Taiwan's Personal Data Protection Act, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention obligations).
• Object to certain types of processing.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, email privacy@{{DOMAIN}}. We will respond within 30 days.

If you believe your rights have not been respected, you may contact Taiwan's Personal Data Protection Commission or the relevant supervisory authority.

10. Third-Party Links

This website may contain links to other sites (for example, Google Maps). We are not responsible for the privacy practices of those sites and recommend reviewing their policies directly.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that such data has been collected, it will be deleted promptly.

12. Policy Updates

This policy may be updated from time to time. Significant changes will be noted on this page with a revised "Last Updated" date. Continued use of the website after changes take effect constitutes acceptance of the updated policy.